COVID-19 Updates

COVID UPDATE – 03/07/2020

All bookings up to the 16th July 2020 are cancelled at Auchenlarie and Anwoth. The only exception is the Galloway Cottages which are now available from 3rd July.

Anyone booked up to this date will have the opportunity to do the following, subject to conditions on how the booking was made:

  1. You can move the dates of your booking up until the end of October 2021. This will depend on availability. Also, if the price of the holiday is more expensive you will be asked to pay the difference, if it is cheaper, we will provide you with vouchers to spend on park.
  2. You can keep the amount paid to us in credit for a future booking which will apply until the end of October 2021.
  3. Or you can be refunded for the amount paid to us. Please provide details and then we will contact you directly when we have access to the office to make refunds. Please note that the cut off date for refunds is 15th July. After this date you will only have the first two options available to you.

If you have booked directly with us

If you have booked directly with us, either online or over the phone, the above applies without any further conditions.

If you have booked through Sun holidays

To obtain a refund, you first need to contact us directly to be refunded for the amount paid to us directly (service charge, passes, upgrades and any other extras).

We then will pass your booking details onto the Sun so that you will be able to obtain a refund, from the Sun Holidays, on the initial amount you paid when you made the booking. We do not receive the booking money until after the holiday is taken so we cannot refund this money ourselves.

If you have booked through Pitchup.com

All 3 options apply but we can only refund the balance payments made after the deposit payment that was made to pitchup.com when you made your booking. Pitchup.com are responsible for the 15% deposit payment so you would need to contact them regarding this.

If you have a Hoseasons booking

If they haven’t already, Hoseasons will be in touch with you regarding your booking as it will adhere to their terms and conditions. Refunds are not available through us for these bookings.

If you have a booking after 5th July, please hold off contacting us until nearer to your arrival date. If we have any further cancellations, we will contact you directly. This will be by email or telephone if you have not provided us with an email address.

When is the park reopening?

At present, only holiday home owners are allowed to stay at Auchenlarie & Anwoth, with holiday bookings recommencing on the 17th July.

Please be aware that the date for holidays to recommence is provisional, and subject to government guidelines which could, and have changed on a daily basis. If the country experiences another spike in COVID-19 cases, this date could be pushed further back.

The office is currently open daily from 10am to 4pm.

The phone line is very busy at the moment. If you cannot get through, please leave a message on the answerphone and we will get back to you as soon as possible.

Thank you all for your patience and understanding during this difficult time.

Best wishes,

The Swalwell Family & Staff

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