Booking Terms & Conditions

Opening Dates

Auchenlarie Holiday Park is open from 15th February – 1st November 2019

Anwoth Holiday Park is open from 1st March – 1st November 2019

The Galloway Cottages are open all year round

Making a booking

You can make a booking either by calling us on 01556 506 200 or online here.

When you book your holiday you will need to pay a deposit of £75 per week, £50 per short break. For touring and tenting, bookings are confirmed with a deposit of one night’s fee (or 20% if booking online).

All bookings must be paid in full 28 days prior to arrival. Bookings made through the Sun promotion must have the service charge paid within 7 days upon receipt of confirmation from the park. We reserve the right to cancel your holiday and re-let the accommodation if full payment is not made on time.

Bookings made less than 28 days before arrival must be paid in full at the time of booking. Unfortunately, we cannot guarantee specific holiday homes or pitches.

Our static holiday homes sleep a maximum of 6 people, if you wish to take up to 8 people you will need to make a booking via Hoseasons.

Arrival & Departure times

Static Holiday Homes, Pods & Cottages

Your accommodation will be available from 4pm. Departure at 10am.

If you think you may arrive after 7pm, please let us know before the office closes. All keys are taken to the Starlight kiosk located down at the Entertainment & Leisure facilities building. The keys will be then be available until 11pm. Again, if you believe you will arrive later than this, please call the office before 7pm.

If your accommodation is not occupied by 10am on the day after your arrival day, and you haven’t told us you will be arriving, we will treat your booking as cancelled and re-let the accommodation.

Tents & Touring

Your touring pitch will be available from 2pm. Departure at 12pm.

If you think you may arrive after 5pm, please let us know before the office closes. We will then give you instructions on what to do.

If your pitch is not occupied by 10am on the day after your arrival day, and you haven’t told us you will be arriving, we will treat your booking as cancelled and re-let the pitch.

Entertainment Passes

Entertainment & Leisure passes are required for access to evening entertainment held in the Starlight Suite every evening. The passes also include complementary access to the swimming pool, sauna, gym and soft play area. Charges apply if you are accessing the leisure facilities without a pass.

You do not need passes to access the Surfside Bistro, Bar & Takeaway, The Zone arcade or the Sports bar.

These passes are not included with any accommodation unless specified on your confirmation documents. These can be purchased on site or in advance of your stay.

Amendments to your booking

Once there is a contract you cannot transfer or change your booking without our agreement. If you want to make small changes (eg type of accommodation, date or party members) we will try to help. There will be an administration fee of £15 for changing dates or parks.

Cancellation & Refunds

We strongly suggest that you take out Cancellation Cover as it will protect the cost of your holiday should you need to cancel it for any reason. Costs are as follows:

Caravan, Lodge and Cottage Bookings: £40 per short break, £50 for breaks of 7 days or more.

Tent, Touring Caravan and Motorhome Bookings: £10 for bookings up to 6 days, £20 for bookings of 7 or more days

We offer a no-quibble money back guarantee if you have purchased Cancellation Cover and we will refund you the full amount of your holiday, less your non-refundable deposit and your insurance premium, regardless of when or for whatever reason you cancel your holiday, anytime up to 48 hours before arrival.

For non-insured customers we will only refund you on the following scale:

Period before arrival Refund % of total cost of holiday less deposit
Up to 30 days No refund given
31 to 60 days25%
61 to 89 days 50%
More than 90 days 75%

A full detailed breakdown of booking terms & conditions can be found below

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