Booking Terms & Conditions

Opening Dates

Due to COVID-19, these are our revised opening dates.

Auchenlarie Holiday Park is open from 17th July – 30th October 2020

Anwoth Holiday Park is open from 17th July – 30th October 2020

The Galloway Cottages are open all year round from 3rd July 2020.

Making a booking

You can make a booking either by calling us on 01556 506 200 or online here.

When you book your holiday you will need to pay a deposit of £75 per week, £50 per short break. For touring and tenting, bookings are confirmed with a deposit of one night’s fee (or 20% if booking online).

All bookings must be paid in full 28 days prior to arrival. Bookings made through the Sun promotion must have the service charge paid within 7 days upon receipt of confirmation from the park. We reserve the right to cancel your holiday and re-let the accommodation if full payment is not made on time.

Bookings made less than 28 days before arrival must be paid in full at the time of booking. Unfortunately, we cannot guarantee specific holiday homes or pitches.

Our static holiday homes sleep a maximum of 6 people, if you wish to take up to 8 people you will need to make a booking via Hoseasons.

Arrival & Departure times

Static Holiday Homes, Pods & Cottages

We will contact you before you arrive at the park with details on our check in procedure. This will be sent to the email address provided on your booking. If your email has changed, please let us know as soon as possible.

If you do not have an email address, we can give you details over the phone.

Our system sends an automatic email, at approximately 7pm, the night before your arrival, to the email address provided on your booking. If you have not heard from us by 9am on your arrival day, please contact us on 01556 506 200 as soon as possible. Please also check your junk/spam folders regularly for any missed emails.

Your accommodation will be available from 5pm. Departure at 9am. These times have been changed from 4pm and 10am to allow extra cleaning procedures to be carried out due to COVID-19.

If your accommodation is not occupied by 9am on the day after your arrival day, and you haven’t told us you will be arriving, we will treat your booking as cancelled and re-let the accommodation.

Tents & Touring

Your touring pitch will be available from 3pm. Departure at 12pm.

If you think you may arrive after 5pm, please let us know before the office closes. We will then give you instructions on what to do.

If your pitch is not occupied by 10am on the day after your arrival day, and you haven’t told us you will be arriving, we will treat your booking as cancelled and re-let the pitch.

Entertainment Passes

Entertainment & Leisure passes are required for access to evening entertainment held in the Starlight Suite every evening. The passes also include complementary access to the swimming pool, sauna, gym and soft play area. Charges apply if you are accessing the leisure facilities without a pass.

You do not need passes to access the Surfside Bistro, Bar & Takeaway, The Zone arcade or the Sports bar.

These passes are not included with any accommodation unless specified on your confirmation documents. These can be purchased on site or in advance of your stay.

Amendments to your booking

Once there is a contract you cannot transfer or change your booking without our agreement. If you want to make small changes (eg type of accommodation, date or party members) we will try to help. There will be an administration fee of £15 for changing dates or parks.

Cancellation & Refunds

Due to the current circumstances surrounding COVID-19, we no longer offer cancellation insurance. We STRONGLY suggest that you take out your own holiday insurance for your booking as it will protect the cost of your holiday should you need to cancel it for any reason.

In the event of cancellation, we will require written notice or an email notification. Please email us at enquiries@auchenlarie.co.uk, or write to us at Auchenlarie Holiday Park, Gatehouse of Fleet, DG7 2EX. The date we receive your written notification / email is the date of the cancellation.

No refunds are given if you cancel your booking. You will need to claim on your own insurance policy to recover these costs.

Very occasionally, in exceptional circumstances, we may have to cancel your booking. If we do so we will tell you as soon as possible and you can choose either to have a full refund, or accept any alternative arrangements offered to you, or book another holiday with us at the current price. If we have to cancel because of circumstances beyond our control (e.g. fire, theft or flood) we will pay a full refund. If we cancel we will have no further liability to you for this.

A full detailed breakdown of booking terms & conditions can be found below

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