Last updated: 22 June 2026
This privacy policy explains how Swalwell Holiday Group (“we”, “us”, “our”) collects, uses and protects your personal data when you visit our website, make a booking, or otherwise interact with us. We are committed to protecting your privacy in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Swalwell Holiday Group operates Auchenlarie Holiday Park, Anwoth Holiday Park, Galloway Cottages and associated facilities at Gatehouse of Fleet, Castle Douglas, Dumfries & Galloway, DG7 2EX. For any privacy query you can contact us by post at that address, by telephone on 01556 506 200, or by email at enquiries@auchenlarie.co.uk.
We may collect and process the following personal data:
We use your personal data only where the law allows. The lawful bases we rely on are:
We do not sell your personal data. We share it only with trusted third parties who help us operate, including our booking and reservation provider (CampManager), restaurant and activity booking platforms (such as resOS and Picktime), our payment processors, our website hosting and IT providers, and professional advisers. These parties act on our instructions and are bound to keep your data secure. We may also disclose information where required by law or to protect our rights, property or safety.
Your data is generally processed within the UK. Where any provider processes data outside the UK, we ensure appropriate safeguards are in place (such as adequacy regulations or standard contractual clauses) as required by UK data protection law.
We keep personal data only for as long as necessary for the purposes set out in this policy, including to satisfy legal, accounting or reporting requirements. Booking and financial records are typically retained for up to seven years; marketing data is kept until you withdraw consent or object.
Under UK data protection law you have the right to: request access to your personal data; request correction of inaccurate data; request erasure; restrict or object to processing; request data portability; and withdraw consent at any time. To exercise any of these rights, contact us using the details above. You will not normally have to pay a fee, and we aim to respond within one month.
We will only send you marketing communications where you have asked us to or where we are otherwise permitted to do so. You can opt out at any time by using the unsubscribe link in our emails or by contacting us.
Our website uses cookies and similar technologies. Please see our Cookie Policy for full details and how to manage your preferences.
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. No transmission over the internet can be guaranteed as completely secure.
Our website and services are intended for adults. We do not knowingly collect data from children except in the context of a family booking made by a responsible adult.
We may update this policy from time to time. The current version will always be available on this page, with the date of the latest revision shown above.
If you have concerns about how we handle your data, please contact us first so we can try to resolve them. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority, at ico.org.uk or by calling 0303 123 1113.
