Frequently Asked Questions

Is any accommodation smoking permitted and allow 1 small dog?

I'm sorry, all our holiday accommodation is strictly Non-Smoking.  We do have pet-friendly accommodation however.

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do the caravans have heaters

All of our accommodation has heating of some form - from fully centrally heated and double glazed; panel heaters or plinth heaters - too just a gas fire in the lounge.

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Is electricity included in gold rated caravans?

Electricity is included in the prices of all grades of holiday homes.

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How far to walk to gate of fleet town from anwoth site?

A couple of minutes!

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I have allergy to pet hair is there caravans available that dogs have not been in?

Except for those caravans designated 'pet friendly' all of our caravans are pet-free.

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Do caravans have a freezer

All caravans have fridges with freezers - either as a small compartment in a larder fridge or integrated fridge and freezer - whch has more storage space.

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Do the basic caravans at Anwoth all have decking?

Yes, they do!

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How much is entertainment passes?

Prices for entertainment passes are listed on the website under Terms and Conditions - just click on the link.

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Booking at auchenlaurie pet friendly which has veranda does it include chairs for outside?

Unfortunately, chairs for the decking are not included but you can hire a set - please enquire at reception.

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can we hire furniture for outside decking

You can hire chairs from Reception on arrival.

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how much is siting fee for static caravan

If you are thinking of bringing a caravan on to Auchenlarie or Anwoth Holiday Park there is a siting and connection charge.  However, if your enquiry is related to purchasing a holiday home already on either Park - you would need to estimate approximately £3,000 per annum into your budget.

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does entertainment pass come with a silver upgrade

No, but you can buy passes either on booking or when you arrive.  We have daily, weekend or weekly passes available.

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How can i find what entertainment is on for kids throughout July please?

Please contact our Reception Team on 01556 506 200 - or check on the Swalwell Holiday Group Facebook page.

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Do all caravans have a TV?
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How much does it cost to hire decking furniture

For a short break the cost to hire a set of patio chairs (up to 6) is £7.50.  For a week, for the same amount of chairs will be £10.

 

Non refundable.

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How do I cancell my booking

Call our Reception Team on 01556506200 and they will be able to help you.

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how far is nearest supermarket from site

There are supermarkets in Newton Stewart - approximately 13 miles away or Castle Douglas - about 20 miles away.  However, we have a very good convenience store on the Park.  It has fresh food delivered daily, we have fresh butchr meat, fruit and vegetables, bread, rolls - everything you would need for your holiday.

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area for campfires

You can have contained bbq's but we don't allow camp fires.

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Do you have midges

We are in Sctoand so - yes!  However, they aren't as prolific as further up North.

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Hello, is there a way to be notified of caravan allocation a few days in advance prior to arrival as would like to do online shopping to be delivered, I seen this happen in my last holiday camp and was green with envy at the stress it must of avoided!

Unfortunately, we aren't able to notify guests where they are on the Park.  Regarding deliveries, again, we do not allow delivery vehicles on to the Park - deliveries can be made to the parking area outside Reception however.

 

We do have a very good Convenience Store on our Park.  It stocks everything you could possibly need for a holiday.  Fresh bread and rolls, newspapers, butcher meat, fruit and vegetables, plus tinned good and frozen.

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