Frequently Asked Questions

I've booked a holiday through the sun holidays. Just wondering if I can upgrade to a caravan with a hot tub in it. If so how much? Thank you

Unfortunately, upgrades to holiday hire with hot tubs in not available through the Sun promotional offer

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Is the bed linen pack fifteen pounds per person or per family?

It's £15 per caravan - you get the duvet covers / pillow cases needed for the amount of beds

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When do I pay for entertainment passes

You can pay for entertainment passes when you book your holiday or wait until you arrive.

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If you have booked through the sun and upgrade to silver do you still have to pay for bed linen.

Bed linen is included in our Silver Grade holiday homes.

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Can you pay bits off at a time for your holuday

You pay a deposit and then a balance.  There is no facility to pay in instalments other than those.

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What does the bed linen pack include?

Our bedding packs include pillow cases, duvet covers and bottom sheets

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How do I sign in to my WiFi account

Just follow the on-screen instructions.  You will get free WiFi to look at emails and Facebook but if you wish to do anything else - download films for example - there is a charge.  All charges are listed.

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I've booked the bed linen packs. Are there Duvets in the caravans?

Yes, duvets and pillows sufficient for the number of people booked into the holiday home are supplied.

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We're at Anwoth. How far away is Auchelarie in order to use the facilities & is there a bus to get there?

Just a few minutes by car.  However, there is a bus service but please check with the local bus company for full timetable details.

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Does all caravans have decking

Yes they do.  Alongside the entrance side of the caravan and 2.4m to the front.

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Fridge? Do bronze 1 caravans come with a fridge?

Yes, they do!

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is there reasonable mobile phone reception in the gold caravans

It depends what mobile phone provider you use.  We find Vodafone gives reasonably good reception.

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Does the bed linen pack at £15 cover all beds or just one?

The bedding pack contains sufficient linen for the amount of people staying in the caravan.

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Can I amend my booking

If you want to make any alterations to your booking you will need to contact our Reception Team on 01556 506 200.

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Entertainment passes

Entertainment passes can be purchased on arrival or booked online.  Passes are available for short breaks, daily or weekly.

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Is there on site entertainment at night in anwoth park ?

Unfortunately, we have no entertainment facility at Anowth - however, you can use all the facilities at her sister Park, Auchenlarie.

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Where is the park lodge situated?

In the Yellow Zone with views across the bay.

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How many tent can fit on one pitch.

Up to a 12-person tent.  

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What is luxury 3

Our Luxury caravans are centrally heated and double glazed - they also have hot tubs.

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Do you accept payments by AMEX?

Sorry, we don't.

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