Frequently Asked Questions

When will your availability for summer 2017 be available online. Thank you

On-line now!

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What time is arrival if your pitching a tent

Pitches are usually available after 10 o'clock - but please call Reception on 01556 506 200 to ensure space is available.

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Are campfires allowed ??

Unfortunately not.  We do allow bbq's as long as they are monitored and put out correctly after use.

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do you allow caravans to be transferred to your site from another site?

Yes we do!  There are costs involved and an age limit - your holiday home cannot be more than 10 years' old.  Call us for more information.

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additional car

If you have hired a static holiday home there are spaces alongside the unit for two cars.  

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Hi how do I get my 10% off next booking

By booking direct with us!  As simple as that.  We will have all your details stored so you will automatically be offered the 10% return visitor discount.

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How do I create an online account.?

Once you click on the link there are very clear instructions on how you make an online account.

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Are towels provided in gold caravans

No, guests must bring their own towels and tea towels.  However, if you forget towels - you can hire a towel pack.  Just ask at Reception on arrival.

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can you upgrade to a silver or gold when you arrive ?

That really depends if there is availability.  If you wish to upgrade your holiday it is recommended that you call Reception and enquire as to what is available.

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With regards to S-pods is it possible to have a fire pit/campfire? and where in the park are the pods located?

We do not allow open fires on the Park.  You can use disposable bbq's however.  The pods are located by the overspill touring field.  Close to all the amenities.

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Can you pre pay entertainment passes

Yes, you can.  Just call a member of our Reception Team on 01556 506 200 and they will be able to assist you.

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Can you confirm how to set up an account via the customer login page. It seems to assume you have already set up an account and does not show how to set up one.

Just visit our webpage www.swalwellholidaygroup.co.uk select the drop-down tab 'home' / 'customer login' and follow the simple online instructions to create your account.

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Owner.log in
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Do bronze caravans have heating ?

Some do!  We are introducing a new range for 2017 that will have plinth heating in the bedrooms.

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as an owner can i view my account online

Yes, you can view all invoices and pay online.  You need to create your own log in details first - just follow the simple steps.

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can owners view their accounts online

Yes, owners can create their own login details and pay all invoices.

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Do you get passes if you book a season pitch for your touring caravan

Unfortunately not.  All passes are extra - please call our Reception Team for all details of passes and costs.

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Pay insurance online

Yes, you can pay all of your invoices online.  Just follow the simple directions to create your login account.

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NEAREST TOWN

Gatehouse of Fleet is the nearest but we have Castle Douglas (approx 25 minutes away) and Newton Stewart (approx 10 minutes away)

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Is bedding included in the gold caravans

Yes, bedding is in all our of hire fleet

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