Frequently Asked Questions

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Do you allow pets?

In Bronze Grade caravans, we allow pets at £25 per week.

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Is bed linen included?

In Bronze Grade units we offer bedding packs at £15 per pack

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Are you open 365 days a year?

We are open 365 days a year for owners - that is, owners can use their caravans whenever they like during the year.  We are not, however, a residential park.  We close for guests to our hire fleet units from 1 November to mid-February.

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Where are the sites located? A map position or even a post code would help.

Postcode for Auchenlarie Holiday Park - DG7 2EX

Postcode for Anwoth Holiday Park - DG7 2JU

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Do you have WiFi?

WiFi is free in the Complex area and Sports Bar.  WiFi is available in other areas of the park but this is a charegeable service.  Please ask at Reception for details and a code.

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What time are we allowed entry to caravan on day of arrival?

Keys are available from 4pm - however, if the holiday home is ready before that we would contact you to advise keys are ready for collection.

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Address?

Swawell Holiday Group

Auchenlarie Holiday Park

Gatehouse of Fleet

DG7 2EX

01556 506 200

 

Swalwell Holiday Group

Anwoth Holiday Park

Garden Street

Gatehouse of Fleet

DG7 2JU

01557 814 333

 

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Do you have WiFi anywhere on the complex?

We have free WiFi in the Complex and Sports Bar.  WiFi is available elsewhere on the park but it is a chargeable facility.

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How and when do I pay my final balance?

The balance of the full accou8nt must be paid 28 days prior to arrival.  (Provided booking lead time allows).  We reserve the right to cancel your holiday and re-let the accommodation if full payment is not made on time.

 

Payment can be made either by credit card (there is a charge); debit card or cheque.

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Hi, what does the Entertainment pass cover?

Entertainment passes cover all entertainment in the Starlight Suite.  Special shows are extra (these happen monthly); some children's activities are chargeable too.

 

Check with our Reception Team, they will advise what is on and what the cost is.

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What time do have to arrive?

Holiday homes are avilable from 4pm, however, if the caravan has passed the cleaning schedule it may be possible to get guests in earlier.  You must be ready to vacate your holiday home on the day of departure at 10am.  Keys should be handed to Reception.

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Check in times

For static holiday hire, keys are available on the day of arrival from 4pm to 7pm from our Reception after that time, keys will be collected from our Bistro.  

 

Check-out time is 10am on the day of departure.

 

The hire period for touring caravans and tents will commence 3pm on any day until 12 noon on the day of departure.

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Site fees

Owners pay a pitch fee, environmental fee and insurance.  The pitch fee depends on where on the park the caravan is situated; the environmental fee (including waste water, ground maintenance etc) depends on the length of the caravan and the insurance depends on the structure value.

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Cancellation

CONDITIONS OF HIRE & BOOKING HOLIDAY HOMES & LODGES

 

Please refer to our online Holiday Information and Booking Condtions for full details.

INSURANCE

You may wish to insure your holiday.  This entitles you to a refund of monies paid, except the insurance premium, in the case of cancellation.  The premium for all holidays is £40 payable at the time of booking.

(Coverage: Insurance covers actual illness, death or accidental injury occurring to the hirer or any member of the party included in the reservation and named on the booking form.  Cover is also extended to jury service or as witness in a court of law.  For 'Conditions' please refer to Holiday Information and Booking Conditions)

 

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Do all touring pitches have space for a awning?

Yes, all our pitches have enough space for an awning.

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Where can I find a list of what's in the actual caravans? i.e. kettle, toaster, tv etc...

All our static holiday hire have enough equipment for the number of guests that particular unit allows.  

The kitcen / dining area is equipped with crockery, cutlery, dishes, plates, cups.  Cooking equipment will include baking trays, saucepans, serving dishes and spoons.  Bread and carving knives.

Microwave, kettle, toaster are also included.

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What are the pitch dimensions for a tent? Ours is a 8m x 6m tent including a porch.

We can accommodate most tent sizes with awnings too.  

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Is there a charge to pay by credit card?

There is a charge for credit cards.  When you make a payment our Reception Team will advise what the cost is.

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Price of storage units

We can supply storage units from Trimetals and Asgard.  Please refer to their websites for all models and prices.

 

We do charge if you wish the unit to be built and sited.

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How can I book my holiday?

Visit our website www.swalwellholidaygroup.co.uk and 'book online'.

Call our Reception on 01556 506 200 and speak to one of our team.

Email enquiries@auchenlarie.co.uk

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